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Mon - Sun: 9am to 8pm ET

+49 211 96294006

Frequently Asked Questions

One of our core values is to lead with service. Our Global Connection Officers (or GCOs, the people who answer when you call us) and travel agent partners will do their very best to provide you with the latest information before you start your trip. There are, however, certain things that are the responsibility of the traveller.

As such, all G Adventures travellers are responsible for arranging and obtaining the required entry documentation for the countries they intend to visit.

In an effort to prevent the spread of COVID-19, entry requirements and restrictions dictated by foreign governments can change frequently and irrespective of your intended date of travel. These requirements and restrictions may depend on different factors such as your country of residence, passport nationality, destination and transit points, as well as previous travel history. Given these considerations, it is the traveller’s responsibility to research and to understand the latest travel and health requirements and restrictions by destination which are most relevant to them at the time of travel and to the destination(s) they are planning to visit, as well as to keep themselves up to date.

Luckily for you, we're created a page that will help you navigate all the entry and exit requirements.

We updated the Tour Booking section of our website to allow you to redeem your travel credits online.

Send us an email

(If applicable)

If you are asking about an existing booking, please include your booking number.

Our dedicated team of GCOs will be in touch as soon as possible. If you are leaving on your trip within the next 14 days, please get in touch via phone or live chat.

Worldwide Reservations

Argentina

0-800-666-0471

Australia

1300 853 325

België

02 588 18 55

Brasil

0-800-891-6943

Canada

1 888 800 4100

Colombia

01-800-518-5298

Danmark

80 83 02 10

Deutschland

0800 365 1000

Ecuador

1-800-000-425

France

0 800 91 38 12

Ireland

01 697 1360

Israel / מְדִינַת יִשְׂרָאֵל

02 372 1311

Nederland

0800 0221995

New Zealand

0800 333 415

Norge / Noreg

+44 0207 313 6953

Österreich

01 2676 444

Perú

709-7856

Portugal

30 88 01 232

Romania

031 78 01 220

Russia / Россия

+49 211 96294006

Schweiz

0800-561-817

South Africa

+27 21 204 3161

Spain

900 963 247

Sweden

020 888 597

UAE

+44 207 243 9878

United Kingdom

0207 313 6953

United States

1 888 800 4100
 

All other countries

+49 30 30807213